FREQUENTLY ASKED QUESTIONS

Do you ship outside of Canada?

Yes. In addition to Canada we ship to the following countries: Australia, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Malaysia, Netherlands, Poland, South Africa, Spain, United Kingdom, United States. If you don't see your country listed, please contact us and we will add it.

Do you ship to Post Office boxes?

Yes.

My local store doesn't carry the Earth Notions product I want. Now what?

Ask your store's manager to place a special order with us, or you can shop earthnotions.ca

How long does it take to get my order?

Your items are packaged and shipped from our offices in Cambridge, Ontario within 48 hours of the time you place your order, excluding weekends and holidays. Canadian deliveries take from one to eight business days. Deliveries to the United States take from five to 10 business days. International shipments vary depending on the method of delivery and the destination country; they can take anywhere between two weeks to two months.

I forgot my password. What do I do?

Go to the Login area and click 'Forgot My Password' to have it reset and you will receive an email notification instructing you to enter a new password.

I want to buy a product online but it's listed as Out of Stock. Now what?

Simply let us know via email and we'll contact you as soon as the product has been re-stocked or visit us again in a few days. Be sure to check availability at your local health food store, too!

Have a question about one of our products?

Contact us and we'll be happy to answer any product-related question you may have.